Adding value to print by letting online be its own animal

Here in the mid-Willamette Valley, we’re in the process of switching from a really archaic copy-and-paste content management system to a vastly more powerful system in our newsrooms. I’m not doing as much reporting as I used to, instead I’m picking up more work moving this process forward and planning where we’re going. Good times.

While we lose some options in design and navigation as the company moves toward standardized design across properties, we’re expecting to gain tenfold in our ability to serve content better through tags and categories and a vastly improved (we’re told) search function.

I’ve been burned before so I don’t want to put my eggs in one basket, but I’m pretty excited about the options we’ll have once we understand the system more completely.

More importantly, though, is that we could (hopefully) be on the verge of a sea-change in how and what we post to the Web. First off, everyone in the newsroom is to be trained and will be expected to post their own stuff to the Web.

This led me to wonder if our Web content system could become our primary tool for managing and creating content. Maybe, but the system is primarily a publishing tool and doesn’t handle drafts and note-taking, so could lead to more problems than it’s worth right now.

This hasn’t stopped me from pushing for change in our newsroom processes.

My question for the past couple of weeks as we work through the specifics has been “Does it add value?” I read an interesting post this week by Tom Foremski about how the Web devalues anything it touches, or at least anything that can be digitized: music, TV, newspapers and magazines and software.

Foremski emphasises that this devaluation isn’t in the social value of these items, but rather in the cost necessary to produce and, especially, distribute them, a take on an idea developed by Clay Shirky.

It’s a point that’s clear to folks working to keep news organizations afloat these days and it calls for a new way of thinking about content and its relationship with readers. It’s also why the pay-for-online-journalism idea won’t, I believe, ever gain any real traction, especially the general interest publication I work for.

Information is everywhere and it’s free. Yeah, yeah, we know it’s not free to produce, but nobody cares about your bottom line. Find a way to get it done.

So why not make the Web operation into one big beatblog about the mid-Willamette Valley and break away from duplicating print and online?
Here’s the vision:

  • Take advantage of what the Web does well, including breaking news and deep connections through hyperlinks. Moving forward, we’ll be able to easily add hyperlinks and suggest related stories. That deepens the experience for Web readers in a way they expect and can benefit from.
  • Feature local multimedia more prominently and more effectively present related and source material.
  • Use tools like Publish2 to allow journalists to share what they’re reading and source material for stories they’re working on.
  • Move beyond simple (often nasty) commenting on stories toward a chat model, hosted by the reporter.

What I’m still working on are details about how to add value into the print edition.

To start, it’s important that we let online be online and stop posting the print version of stories to the Web site.

Those pieces are snapshots written for the newspaper and should maximize a readers’ experience with that medium with longer, more reflective stories and clip-and-save utility.

Let online carry the feedback, the early versions and the long tail.

Both have value at different times and for different people. Our goal should be to make a print subscription attractive to those who get immediate news online and teach print subscribers how to join the online experience.

This could develop into completely distinct print and digital products (I hope) and a new set of skills and workflow in the newsroom. I’m excited about the possibilities.

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